Once complete, share these login credentials with the second user so they can add the system to the Night Owl X / X HD App on their Smart Device to begin viewing.Lastly, select which permissions you would like this user to have.Edit the second username and then create a username and password for this additional user.Left-click on Edit at the bottom of the screen.On the left side of the screen click the Users.Navigate to the System or Configuration.Select the Main Menu icon on the left of the taskbar.Click anywhere on the screen to make the menu taskbar appear at the bottom of the screen.The username should always be “ admin” when creating a secondary account. Log in to your recorder from a TV / Monitor using your admin credentials.If you are the admin of the system and wish to allow someone else to remotely view the cameras from their Smart Device, you will need to create a second set of login credentials for them to use. Adding Additional Users for Remote Viewing DO NOT enter the password for the app, as this will produce an error message.ģ. The password you enter here will be the password for your recorder (DVR/NVR), which should be stored in your Quick Setup Guide. NOTE: This is not the password you created in the app. If you do not remember your password, click on Forgot Password on your recorder’s login screen from a TV / Monitor. This is the password you created during the Startup Wizard, when you initially setup the recorder. When doing so, you will be asked to enter the username and password for the system. To remotely view your system, you will need to add it to the Night Owl X App (smartphones) or Night Owl X HD App (tablets). You have successfully reset your app password. After you have entered the 6 character code, you will be prompted to create a new password.Return to the app and enter the reset code into the password field.Open your email from a web browser and retrieve the code. You will be emailed a temporary reset code.Enter the email address associated with your account and tap Send reset.To perform an app password reset, follow the steps below:.NOTE: If you are receiving a “Username or Password is incorrect!” error message, ensure you have confirmed your email address. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. Adding Additional Users for Remote Viewing.Click from the list below to navigate to that section of this guide for more information.
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